— PRIVACY POLICY —

1. Introduction

Ekbote Veneer respects your privacy and is committed to protecting personal data in compliance with Indian IT laws, Meta Business Policy, and RCS guidelines.

2. Information We Collect

• Name, phone number, email
• Device and browser data
• Cookies and tracking data
• Message and inquiry history via WhatsApp/RCS

3. Purpose of Data Collection

We collect data to:

• Respond to veneer inquiries
• Process orders and quotations
• Provide customer support
• Improve communication experience

4. Consent for WhatsApp & RCS Data Processing

By messaging Ekbote Veneer, you consent to processing of your data through Meta and telecom platforms.

5. Legal Basis for Processing

Processing is based on user consent and legitimate business interest under Indian IT Act, 2000.

6. How We Use Collected Data

• Customer communication
• Order processing
• Support and follow-ups
• Compliance with legal obligations

7. Data Retention & Deletion

Data is retained only as long as necessary. You may request deletion anytime.

8. Data Sharing with Third Parties

We may share data with:

• Meta (WhatsApp)
• Google (RCS infrastructure)
• Telecom operators for message routing

9. Security Measures & Encryption

We use secure servers, encryption, and access control to protect your data.

10. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analytics.

11. Data Transfer & Storage (India-based)

All data is stored securely within India or on compliant cloud servers.

12. User Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent

13. Policy for Children

Services are not intended for individuals under 18 years.

14. Updates to Privacy Policy

We may update this policy. Continued use indicates acceptance.

15. Governing Law (India)

This policy is governed by Indian law with jurisdiction in Pune, Maharashtra.

16. Contact Information

Ekbote Veneer
26/27, Chandanbala Apartment, Mukunnagar, Pune – 411037
Phone: 9822475448
Email: ekboteveneer@yahoo.com

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